Information you provide
We process your account email and sign-in information; the career facts and preferences you provide; uploaded documents; resume versions; saved opportunities; and messages you send to Loona. Career information may include military experience, qualifications, education, locations and transition dates. Document proposals become Career Record facts only after you confirm them.
When conversational memory and watches are available, we also store saved conversations, explicitly confirmed goals, watch permissions, task status and results. A tentative suggestion is not a confirmed Career Record fact.
Loona does not ask for or store your security clearance. The only clearance question is a job search filter: whether to show you jobs that require a clearance. Your answer is saved with your search preferences, not in your Career Record.
Please do not enter classified information, Social Security numbers, DoD IDs, medical records or other sensitive information that is unnecessary for your career work, whether in uploads, chat or forms. Loona does not automatically remove every sensitive detail from text you supply.
Waitlist and email updates
If you join the Loona One waitlist at loona-one.com, we store your email address (required). Branch, separation timeline, whether you use an iPhone or other device details, component, first name, pay grade, what you want help with and a short description of the work you want are optional and are stored only if you provide them. We also store your consent record, whether you asked for email updates, the campaign link you arrived from, your referral code and who referred you, and your place in the Founding 100 program.
Waitlist entries are stored in Cloudflare D1. The signup form is protected by Cloudflare Turnstile, which checks that a person is submitting it. To stop people from referring themselves, we keep a one-way scrambled value derived from your IP address and the date, not the IP address itself, and clear it within about two days.
If you opt in to updates, we may use Resend to send them from news.loona-one.com. In that case Resend receives your email address and the details needed to personalize those emails. Your free-text description stays in Cloudflare D1. You only get updates if you asked for them, and every marketing email includes an unsubscribe link. To remove your waitlist entry, contact support@loona-one.com.
How we use information
We use information to provide your private account and Career Record, process documents, prepare resumes, find relevant opportunities, respond to your messages, carry out explicitly authorized watches and support account security, recovery and deletion. We also process limited operational information to diagnose failures and maintain the service.
We do not sell your private Career Record or expose it through public Loona intelligence. Employers do not receive your private record merely because you search, save a job or create a watch. Employer sharing and consequential external actions require a separate explicit authorization.
AI conversations
Loona uses OpenAI for AI responses. An AI request can include your message, bounded conversation history, selected confirmed Career Record facts and, when available, current goals, relevant task receipts and source evidence. Selected facts can contain contact or sensitive information you entered.
Loona asks for your permission before sending this context to OpenAI. You can decline or withdraw this permission separately from conversational memory. Withdrawal prevents future authorized requests; it cannot recall information already transmitted. Saving a goal, enabling memory or creating an account does not itself grant AI-sharing permission.
Loona requests that responses are not stored as retrievable API responses. This is not a guarantee of zero provider retention. OpenAI's default API abuse-monitoring records may include submitted content and are generally retained for up to 30 days, with exceptions described in its API data policy. Loona does not promise zero retention by its AI provider. AI responses may be inaccurate; verify important military requirements, eligibility and application decisions against authoritative sources.
Service providers and other recipients
Supabase supports authentication, private database records and file storage. Render hosts the API; Vercel supports web hosting where used. OpenAI processes authorized AI requests. Resend sends authentication email and may send opt-in update emails from news.loona-one.com. Cloudflare supports domain routing, waitlist storage in Cloudflare D1 and Turnstile signup checks. Support email is forwarded through Cloudflare Email Routing to the founder's email inbox. Apple or Google processes sign-in when you choose that option.
These services process information needed for their function under the arrangements and settings used by Loona. They do not all receive your complete Career Record. Information may be processed outside your state or country. We may disclose information when required by applicable law or to address fraud, security threats or protect legal rights.
Memory, watches and device copies
When saved conversational memory is available, it defaults on unless you have turned it off. Turning it off stops future saved turns and saved-history context; existing history and separately confirmed goals have their own controls. Clearing a conversation does not silently erase a confirmed goal or revoke a watch.
A watch continues after sign-out only within its explicitly authorized scope. Pause or revoke the watch to stop future checks or publication. Background work is available only when the required service is running.
The iPhone app keeps encrypted, account-bound display copies of record information, resume previews and saved-job links for quicker opening. These convenience copies have a maximum age of 30 days and do not authorize access or editing. Signing out clears these copies, and account changes invalidate them. Files you export to Files or share elsewhere remain under your control.
Your choices and requests
You can view your Career Record, manage available memory and sharing controls, and pause or revoke watches. Where enabled, the account controls let you request account deletion. You can edit a proposed fact before you confirm it. Confirmed facts cannot be edited in the app today. To ask about changing or deleting information, or if a control is unavailable, contact support@loona-one.com.
We may need to verify account ownership before fulfilling a request. Do not send passwords, identification numbers or complete military records by email. We will explain the minimum information needed.
Retention and deletion
Account and career information is kept while it is needed to provide your account and the work you ask Loona to preserve. Deletion and clearing controls have different scopes; turning memory off is not an account-deletion request.
Account deletion is a multi-step process. Its status distinguishes a request being accepted from supported active account, file and record deletion being completed. Limited deletion receipts, security records, legally required records and provider backups or logs may remain. A completion receipt does not claim instant deletion from every provider backup or erase documents you exported or shared elsewhere.
We do not promise a fixed deletion time for provider backups or security logs. Contact us for the status of a deletion request or questions about retained information. Turning off memory or pausing a watch does not start an automatic account-deletion schedule.
Security, cookies and local storage
Loona uses account verification and access restrictions to keep private records tied to their owner. The iPhone app uses device-protected session and cache storage. The web app uses a session cookie and limited browser storage for preferences and account-bound recovery or unresolved permission state. These controls are not advertising consent.
Loona's app does not use advertising tracking or third-party analytics. Hosting, authentication and email services may process their own operational information; their actual settings are reviewed separately.
Third-Party Names and Logos
Third-Party Names and Logos: Company names and logos shown on Loona One belong to their respective owners. They show employers with jobs listed in Loona and do not indicate a partnership, sponsorship, or endorsement.
Audience and policy changes
Loona is designed for adults navigating career development and military transitions. It is not directed to children under 13. Contact us if you believe a child has provided personal information.
Updates will be dated on this page. Material changes will be communicated where required. A policy update does not silently grant new AI-sharing, employer-sharing or automation permissions.
Contact
Loona LLC · Florida, United States · support@loona-one.com