How can we help?
Real answers from the team building Loona.
We're here to help. For sign-in, your Career Record, resumes, saved opportunities or privacy requests, reach out directly and a real person on the team will reply.
support@loona-one.com
For sign-in help, your Career Record, resumes, saved opportunities, waitlist removal or privacy and deletion requests, contact support@loona-one.com.
hello@loona-one.com
Questions about the Founding 100 waitlist, feedback from private testing, or general questions about Loona One? Write to hello@loona-one.com.
Sign in to your account
Already invited to private testing? Sign in with your email or Google account.
Reset your password
Need a fresh password link? Start an account recovery session at /recover.
Join the Founding 100
Loona One is free for the Founding 100, the first group we invite. Save your spot on the list.
Before you write in
OPSEC · Privacy · OperationsA little context helps
Tell us what you were trying to do, what happened, and your app version and device type. If you include a screenshot, remove private details first. Never send passwords, sign-in links, Social Security numbers, DoD IDs, classified information or complete military records.
Your account and privacy
Use the available controls in your account to correct information or request deletion. If you cannot sign in or a control is unavailable, email us. We may verify account ownership before making changes. A support email does not authorize employer contact or an application submission.
Who operates Loona
Loona LLC is a registered business in Florida, United States. Loona is an independent career assistant; it does not guarantee eligibility, command approval, program acceptance or employment.
How do I update or delete my Career Record or waitlist entry?
You can view your Career Record, manage memory and sharing controls, pause watches, or request account deletion from your account settings. To remove a waitlist entry or ask for help with a record change, email support@loona-one.com.
What should I leave out when emailing support?
Never send passwords, one-time sign-in links, Social Security numbers, DoD IDs, classified information, operational details or complete military or medical records. If we need to verify account ownership, we will explain the minimum information needed.
Does Loona One ask for or store my security clearance?
No. Loona does not ask for or store your security clearance in your Career Record, resume or chat. The only clearance question is a job search filter: whether to show you jobs that require a clearance.
How does Founding 100 access work?
Loona One launches on Veterans Day, Nov 11, and is free when we launch.
Does Loona One replace TAP or veteran nonprofits?
No. Official transition requirements like TAP still apply, and there are a lot of great nonprofits out there. Loona One works alongside them, 24/7, on your own time and between appointments.
By joining, you agree to emails about Loona One's launch. Unsubscribe anytime. We don't sell your information. Privacy policy